Custom Dock & Davit (“CDD,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect personal information.
This Privacy Policy describes our practices when you visit https://customdockdavit.com/, request an estimate, contact our team, interact with our advertisements, or use our services.
1Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and Contact Information
- Full name
- Email address
- Telephone number
- Mailing or property address
- City and ZIP code
- Other contact information you voluntarily provide
Waterfront Project Information
- Type of project, including docks, boat lifts, seawalls, repairs, or related marine construction
- Location of the proposed project
- Project description, specifications, and requested services
- Anticipated project timeline
- Information about existing waterfront structures or vessels
- Photos, documents, or other materials you voluntarily submit
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with our website.
This information may be collected through cookies, analytics tools, and similar technologies, depending on the technologies enabled on our website.
Customer and Transaction Information
When you engage CDD for services, we may collect information necessary to prepare proposals, coordinate projects, process payments, maintain business records, and fulfill contractual obligations.
2How We Use Your Information
We may use the information collected to:
- Respond to inquiries and requests for information.
- Contact prospective customers about requested waterfront projects.
- Schedule consultations, property evaluations, and estimates.
- Prepare proposals, estimates, and construction agreements.
- Provide dock, boat lift, seawall, and related marine construction services.
- Communicate project updates, scheduling information, and service-related notices.
- Maintain customer relationships and business records.
- Improve our website, advertising, and customer experience.
- Evaluate the effectiveness of our marketing campaigns.
- Protect our business, prevent misuse, and comply with applicable laws.
We may also send promotional communications where permitted by law and supported by any required consent. Recipients may opt out of marketing emails using the unsubscribe instructions provided or by contacting us directly.
Submitting an inquiry does not, by itself, constitute consent to receive automated marketing calls or text messages.
3Facebook, Instagram, and Online Advertising
Custom Dock & Davit may advertise its services through Facebook, Instagram, Google, and other advertising platforms.
When you submit information through a Facebook or Instagram lead form, we may receive information such as your name, email address, phone number, project location, project type, anticipated timeline, and answers to qualification questions.
We use this information to evaluate your inquiry, determine whether your project is within our service area, and contact you about the services you requested.
Meta Platforms, Inc. independently processes information in connection with its platforms according to its own privacy policies.
Our website may also use advertising or measurement technologies, such as the Meta Pixel, Google Analytics, or Google advertising tags, if enabled. These technologies may help measure website activity, evaluate advertising performance, and support relevant advertising.
Where required by applicable law, we will provide appropriate notices, choices, or consent mechanisms for these technologies.
6Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7Information Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain customer and project records, comply with legal obligations, resolve disputes, and support legitimate business operations.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal or contractual requirements.
When information is no longer reasonably needed, we take appropriate steps to delete, de-identify, or securely dispose of it, subject to applicable requirements.
8Your Privacy Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
You may also have rights to opt out of certain uses or disclosures of personal information, including targeted advertising, where applicable.
To submit a privacy-related request, please contact Custom Dock & Davit using the contact information below.
We may need to verify your identity before fulfilling certain requests and may retain information where permitted or required by law.
We will review and respond to privacy requests in accordance with applicable legal requirements.
9Communications
When you provide your contact information and request information about our services, we may contact you by telephone, email, or other methods you have authorized to respond to your inquiry.
If we engage in marketing communications, we will honor applicable consent requirements and opt-out requests.
You may ask us to stop sending promotional communications at any time. Service-related communications may still be necessary for ongoing projects or contractual obligations.
10Third-Party Websites and Services
Our website may contain links to third-party websites, financing providers, social media platforms, and other external services.
These third parties maintain their own privacy practices. We encourage you to review their privacy policies before providing personal information.
CDD is not responsible for the privacy practices of independently operated third-party websites.
11Children's Privacy
Our website and services are intended for adults seeking residential or commercial marine construction services.
We do not knowingly solicit or collect personal information from children under 13.
If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.
12Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.
Any updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy periodically.
13Contact Information
If you have questions about this Privacy Policy, our information practices, or a privacy-related request, please contact:
Custom Dock & Davit